You can exchange articles from Alzyna store or ecommerce portal within 14 days from the date of order placement. The article must be in original conditions, unused with the price label. Alzyna will not receive the articles otherwise.
Cash refunds are not offered, instead, we issue coupons to compensate the customer.
Please do not accept the order if the parcel is damaged or seal opened. Email us along with the order ID stating the exchange case. If the product is damaged please WhatsApp immediately at 03151102829 after receiving the parcel.
Replacement or exchange shall only be entertained if the customer gets something different than the product pictures shown on our website, or damaged.
All returns will be inspected upon arrival in our warehouse. If our quality team found that the articles were used, washed, mishandled, or not in its original state then we will not be able to consider the return.